❓ Frequently Asked Questions

FAQ's

5 side Lithophane cube lightbox

About Our Creations

What is an Imprinted Memory?

An Imprinted Memory is a custom 3D-printed keepsake designed from your photo.
We use a special process to turn your image into a glowing lightbox, detailed lithophane, or reflective infinity mirror — a unique way to make your memories shine.

How do I order a custom creation?

1️⃣ Choose your product (Lightbox, Lithophane, Infinity Mirror, etc.)
2️⃣ Upload your photo or file
3️⃣ Add any notes or names for engraving
4️⃣ Add to cart and checkout — we’ll take care of the rest!

What kind of photo works best?

  • Clear, high-resolution images with good lighting and contrast work best.
  • Avoid screenshots, blurry photos, or dark images — the clearer the photo, the more detail your 3D print will show.
  • If you’re unsure, send it through and we’ll check it before printing.

Can I request a special size or design?

Absolutely!
We love custom work — whether it’s a unique shape, size, or concept.
Just contact us through ourContact Pagewith your idea and we’ll give you a quote and timeline.

Collapsible content

Make the lithophane a cube with images on 5 sides

Can you include text, names, or dates?

Yes! Most designs can include personalized text.
You can specify this during checkout or message us after ordering.

How long does it take to make my order?

Each item is handcrafted and 3D printed to order.
Production usually takes 5–10 business days, depending on the complexity and current workload.
We’ll notify you once your memory is ready to ship.

How long does shipping take?

Within Australia:2–6 business days(depending on location)
International orders:10–20 business daysAll orders come with tracking information once shipped.

Can I pick up my order locally?

If you’re nearby, yes!
Contact us before ordering and we can arrange local pickup or drop-off where available.

Collapsible content

How do I upload my photo?

You can upload directly on the product page before adding to cart.
If you missed it, simply reply to your order confirmation email with the image attached — we’ll link it to your order.

What file types do you accept?

We accept.jpg, .png, .heic, and .pdffor photos, and.stl or .objfiles for 3D scans.

Can I return or exchange my item?

Because our products arecustom-made, we can’t accept returns for change of mind.
However, if your item arrives damaged or defective, we’ll happily replace it at no extra cost — just contact us within7 days of delivery.

What if I’m not happy with my order?

We want every customer to love their memory piece.
If something isn’t right, please reach out — we’ll do everything we can to make it perfect.

Need more help?

If your question isn’t listed here, send us a message — we’re happy to help!

Let Your Memories Shine

We’re honoured to help people all over the world celebrate life’s moments in light.
So whether you’re gifting a loved one or creating something for yourself, Imprinted Memories is here to make it unforgettable.

Imprinted Memories — Turning Life’s Moments Into Light